This is a quick reminder to stay vigilant of fraudulent Vishing phone calls. Criminals can get sophisticated in attempting to trick someone into giving out private banking information by claiming to be their financial institution or claiming to have information about an account. If you get an unexpected call requesting your personally identifiable information it is best to hang up and contact your financial institution directly to verify the validity.
Vishing is a form of phishing where scammers use the telephone to perform their scams. In this type of scam, the caller asks the victims to confirm their banking information.
How to Protect Yourself:
- If you receive a call claiming to be us or another financial institution and you have not requested a callback, hang up immediately.
- If you fail to just hang up, don’t share any information with the caller. First, contact us at 800.296.8882 in the United States and 703.706.5000 internationally separately or your financial institution to verify what they are saying is true.
- You can always easily check your account information within Online Banking and verify what they are saying is true.
- Never return calls to anyone that leaves you a voicemail requesting your account details be provided to an unfamiliar phone number or email address provided on the voicemail. Always call the number on your card to ensure you are calling us or your financial institution.
The calls may appear to come from local numbers, but caller ID information is easily faked. The real phone number from a scammer will likely be initiated from overseas. So if you have doubts about your payment card charges, go to your statement and check them. If anything looks suspicious, contact us immediately to get it resolved right away.